SaaS Backup

Cloud-to-cloud backup for the apps that hold your business data.

ExcelyTech SaaS Backup protects data hosted in SaaS application clouds—Microsoft 365, Entra ID, Dynamics 365, Salesforce, Google Workspace, and Zendesk—so recovery is not left to the platform alone.

Which apps, objects, and restore options are included is confirmed in your service agreement.

Discuss SaaS Backup
Cloud application to protected copy
  1. Application data Inside the SaaS tenant
  2. Protected copies Cloud-to-cloud backup
  3. Retention As defined in scope
  4. Restore Return data to business use

Illustrative sample — a conceptual path, not a live system status.

Shared responsibility

SaaS vendors run the platform. Your organization still owns the data.

SaaS providers typically own infrastructure, networks, operating systems, and application availability. Data—the part that powers the business—remains your responsibility for protection, restoration, and compliance.

SaaS vendor responsibilities

  • Application
  • Hardware
  • Network
  • Operating system
  • AvailabilityRegions & timezones
  • Patch management

Your responsibilities

  • Data integrity
  • Business continuity
  • Records management
  • Identity & access
  • Security
  • Data restoration
  • Compliance
  • Data protection

The burden to protect SaaS data rests with the organization that depends on it—not only with the application vendor.

  • 01Businesses running day-to-day work in SaaS applications
  • 02Service providers protecting customer SaaS tenants within agreed scope
  • 03IT teams that need a recovery path beyond native recycle bins and retention

Coverage snapshot

Protection across the SaaS platforms your teams rely on.

The platforms below reflect the SaaS backup offering ExcelyTech discusses with customers. Exact workloads, objects, and tiers are confirmed in your agreement.

Microsoft 365

  • Exchange Online
  • OneDrive
  • Teams & Groups
  • SharePoint
  • Public Folders

Includes basic Entra ID protection; Premium Entra ID coverage when agreed.

Microsoft Entra ID

  • Users, ownerships, memberships
  • Authentication methods
  • Groups & administrative units
  • Scoped-role assignments
  • Role assignments

Salesforce

  • Activities & campaigns
  • Cases, contacts, leads
  • Opportunities & notes
  • Custom objects
  • Other standard objects

Google Workspace

  • Gmail
  • Drive & shared drives
  • Docs, Sheets, Slides
  • Calendar
  • Tasks

Dynamics 365

  • Sales
  • Marketing
  • Field Service
  • Project Service Automation
  • Customer Service

Hundreds of objects across popular Dynamics applications, as supported in scope.

Zendesk

  • Tickets & users
  • Groups & organizations
  • Views & macros
  • Automations
  • Triggers

Coverage detail varies by platform version and service tier. Object-level lists are examples of what the offering can address—not a guarantee for every tenant.

Advantages

Control, clarity, and a recovery layer designed for SaaS data.

  • One view across protected SaaS backups

    Navigate protected data from a unified backup experience, with role-based access controls so the right people can review and restore within the agreed multi-tenant model.

  • Security and compliance posture underneath

    Supporting platforms and their data centers are designed around encrypted data in transit and at rest. Platform certifications such as ISO/IEC 27001 and ISAE 3402 Type II, and alignment with regulations such as HIPAA, depend on the underlying backup platform and region—confirm specifics in your agreement.

  • Redundancy and retention built for SaaS recovery

    Backup design commonly includes multiple copies across separate datacenters in the same region, encryption by default, and retention options—including delete retention windows—to support recovery conversations. Exact copy counts, regions, and retention are defined in scope.

  • Retention options tailored to compliance needs in the agreement
  • License-based cloud storage so restores are not gated by surprise volume fees
  • No separate ingress, egress, or transaction fees for backup traffic under the standard model
  • Per-seat pricing that packages SaaS data protection capabilities in one seat price

How it works

Backup is only useful when the recovery path is understood.

  1. 01Connect apps
  2. 02Protect data
  3. 03Retain copies
  4. 04Restore
  1. 01

    Connect

    Identify the SaaS applications and data that fall within the agreed service scope.

  2. 02

    Protect

    Establish recurring cloud-to-cloud backup for the selected SaaS data.

  3. 03

    Recover

    Use available recovery points to restore the records or objects the business needs.

Service scope with ExcelyTech

SaaS backup scoped to the apps you need to protect.

ExcelyTech helps establish SaaS backup coverage around the agreed applications, review backup activity when included, and keep a clear recovery path for covered data. Supporting platforms sit underneath the service relationship.

Activities depend on your service agreement. Continuous monitoring or fully outsourced operations are not implied unless separately agreed.

  • 01Backup planning
  • 02Backup configuration
  • 03Backup status review
  • 04Recovery-point review
  • 05Restore assistance
  • 06Status reporting (when included)
  • 07Coverage changes (when agreed)

Recovery

When SaaS data needs to come back, the backup needs to be usable.

Recovery is considered as part of the service—not as an afterthought.

The recovery approach can address scenarios such as:

  • Deleted mailbox, file, site, or ticket data
  • Accidental changes to business records
  • Lost or modified collaboration content
  • User or identity-related data loss within covered Entra scope
  • Historical restore within the available retention period

The objective is simple: know what is protected and understand how it can be recovered.

What we document with you

Know which apps are backed up—and how to get data back.

ExcelyTech delivers the SaaS backup service. Supporting platforms sit underneath; they do not replace a clear agreement about coverage, retention, and restores.

Coverage, retention, restore options, regional placement, and responsibilities are confirmed in your service agreement— not assumed from app names or marketing pages.

Start with a conversation

Take the next step to protect your SaaS data.

Tell us which cloud applications your business depends on. We will discuss how SaaS backup and recovery can fit your environment and agreement.

Discuss SaaS Backup

Related services

Frequently asked questions

Questions about SaaS Backup

Why may a business need SaaS backup?

Cloud application data may still need a separate recovery path for events such as deletion, synchronization mistakes, or account issues. Coverage depends on the selected service and agreement.

Which SaaS platforms are listed for this service?

The current service page lists Microsoft 365, Entra ID, Dynamics 365, Salesforce, Google Workspace, and Zendesk. Which apps are included is confirmed in the service agreement.

What data and restore options are covered?

Covered applications, objects, and restore options depend on the supported service configuration and are confirmed in the service agreement.

Does SaaS backup prevent every kind of data loss?

No. SaaS backup provides a recovery copy for covered data, but it does not prevent every incident or guarantee that every recovery will succeed.

Is the service the same as on-premises backup?

No. SaaS backup protects covered data hosted in application clouds. On-premises backup addresses supported physical or virtual systems; the appropriate service depends on the environment.

Explore on-premises business backup and recovery, recovery readiness planning, our data protection approach, or contact ExcelyTech about your recovery requirements.